Identified - We have identified an issue that is affecting a set number of customers in the Japan region. We are actively working to resolve the issue, continue to check this page for more updates. This issue will affect the following components:- Customers with File Share backups configured cannot see their File Share data in the Restore browser- Replication for File Share data has not occurred since 3 AM UTC on January 27. This will cause the replication queue age to grow in the dashboard.- Customers may also receive an email notification regarding their replication queue age. Jan 29, 2026 - 14:32 UTC
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We are experiencing an issue where customers are experiencing failures when entering their business address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Investigating - We are currently investigating a service degradation with Zoom Phone outbound affecting a subset of user calls in United Kingdom.Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.We appreciate your patience as we work to resolve this issue. Jan 30, 2026 - 04:39 PST
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