A fix has been implemented and we are monitoring the results.
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Our engineering team has upgraded CPU resources and is monitoring the environment to determine if this action improves processing times. Further investigation is underway to identify the root cause of the delay. We will provide additional updates as more information becomes available. Thank you for your patience and understanding.
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We are observing recovery in SMS delivery when sending messages to Nuevatel Network in Bolivia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
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Monitors
[Umbrella/Secure Connect] Policy Enforcement service is delayed processing globally
Cisco Umbrella
Twilio
StatusGator