Update - Tunnel-based Connectivity The Stockholm (STO1.EDC) data center has been taken Out of Rotation (OOR) due to node instability. All client connections have been automatically redirected to the alternate data centers. During the failover process, customers may have experienced brief connectivity interruptions.Our engineering team is actively working to restore full service and stability. Updates will be provided as soon as new information is available. Jan 23, 2026 - 13:08 UTC
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KNOWN ISSUE: Please be advised that prepayments are currently unavailable. We apologize for any inconvenience. For questions, please reach out to us at help@connectwise.com.
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Investigating - We are currently investigating this issue. Jan 22, 2026 - 23:31 UTC
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Monitoring - We are observing recovery in SMS delivery delays when sending messages from Twilio Philippines phone number to multiple networks in the Philippines via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Jan 23, 2026 - 02:50 PST
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Monitors
[Umbrella/Secure Connect] - Throughput decreased in STO1.EDC for SLVPN tunnels - Stockholm
Cisco Umbrella
DocuSign
SMS Delivery Delays from Twilio Philippines Phone Numbers to Multiple Networks in the Philippines
Twilio
StatusGator